Hot Tub Delivery/Retail Associate

Brandon, Manitoba, Canada .
part-time . August 27, 2024

Description

Job Title: Spa Delivery/Retail Associate

Position Type: Part Time or Full time

Reports to: Team Lead

Purpose: The Spa Delivery/Retail Sales Associate will always provide excellent customer service to all customers. This position requires working outdoors in various weather conditions while assisting with spa installations, maintenance, repairs and technical troubleshooting. This position is a physically demanding role and requires you to be able to lift over 50lbs daily. You will also make customers feel welcome in our store, help identify client needs, present and answer questions about our products and services, and recommend solutions.

Retail Associate Responsibilities

Greet and direct customers
Operate POS system to finalize customer transactions
Inform customers about discounts and special offers
Provide accurate product information to customers (i.e., product features, pricing, and after-sales services)
Conduct price and feature comparisons to facilitate purchasing
Upsell products and services
Stay up to date with new products and services
Assist with returns of merchandise when needed
Coordinate with other Retail Associates to provide excellent customer service (especially during peak times)
Ensure shelves are fully stocked, and all products are priced and labeled
Ensure the store is kept clean and organized by completing daily task lists assigned by the Store Team Lead
Provide customer feedback to the Store/Greenhouse Team Leads
Other duties as assigned

Spa Delivery Responsibilities

· Follow the delivery process, including loading, installation and return of materials

Utilize work order specifications to determine layout and installation procedures
Measure and mark guidelines to be used for installations
Maintain accurate records of all work performed and parts used

· Provide excellent customer service

· Assist with repairs, maintenance, and installation of spa and hot tub equipment

Follow safety procedures and guidelines when performing work on spa equipment
Represent the Livingstone Outdoor brand
Assist with deliveries of various materials, goods, etc.

Qualification & Experience Requirements

· Prior experience in spa or hot tub repair, installation or maintenance, an asset.

· Possess a valid class 5 driver’s license: an asset

· Excellent computer and phone skills (POS Systems, etc.)

· Experience in a retail store environment or similar role

· Some cash handling/counting experience

Core Competencies:

· Excellent interpersonal skills

· Good verbal and written communication

· Attention to detail

· Excellent organization and problem-solving skills

· Flexibility to work various shifts

· Ability to take direction and work well with a team

Physical Conditions:

The duties of the Spa Delivery/Retail Associate are carried out primarily in an outdoor environment.

· Uses hands, arms, and shoulders when using various types of equipment (daily).

· Required to lift over 50lbs on a daily basis

· Ability to walk on uneven ground (occasionally).

· Ability to work in various weather conditions and seasons

· Prolonged standing

Psychological/Stress Conditions:

The workload and environment of the spa delivery/retail associate position do not generally increase employees' emotional or stress levels.

· Interruptions and requests from multiple areas (daily).

· Multitasking (daily).

· Proofreading, repetitive movements such as typing (daily).

· Job demands versus time constraints (daily).

· Periods of intense concentration when meeting deadlines and during peak periods (occasionally).

· Participates in group decision-making and projects (occasionally).

Work Conditions:

The Spa Delivery/Retail Associate works independently and in a team environment.

· Works in a shared and consultative manner with other employees (daily).

· Wide variety of tasks requiring the ability to manage multiple unrelated projects and make independent decisions (daily).

· Self-motivated and quality-driven to perform independent projects (daily).

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are not intended to limit the opportunities for interested candidates but to provide the candidates with an understanding of the level of expertise required in this position.

The conditions described are representative of those that an employee must meet to perform the essential functions of the position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To apply please visit https://www.livingstoneoutdoor.com/service/employment/ to submit your resume.

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